branson

Customer care is not a matter of tools or guidelines but it's all about your employees

Posted on: Thu, 05/09/2019 - 10:29 By: Pierre Jean Duvivier

A very good video about why Virgin succeed in the airline business while others were going straight to the bankrupt

 

This video of 2013 has to be understood as " The key point of your customer care is the mind spirit of your employees"

No matter of the tools you are using, it's finally your employees who are the face of the company..

Subscribe to branson

BOOK ME FOR A ONE HOUR MARTECH TOUR !