customer care

Customer care is not a matter of tools or guidelines but it's all about your employees

Posted on: Thu, 05/09/2019 - 10:29 By: Pierre Jean Duvivier

A very good video about why Virgin succeed in the airline business while others were going straight to the bankrupt

 

This video of 2013 has to be understood as " The key point of your customer care is the mind spirit of your employees"

No matter of the tools you are using, it's finally your employees who are the face of the company..

Yes, Customer Care is the core of your business, i tell you all about my experience with Shopify (french)

Posted on: Thu, 05/09/2019 - 09:52 By: Pierre Jean Duvivier

I am perhaps a very horrible client but I think I am the 99% of the client online now. I tell you a little story.

Last(s) day(s) I have clients using Shopify then I told my self: ok let's do a store for pleasure just to see what all this drop shippers are talking about and i decided to train myself dropshipping with few google ads. Yes just for fun but there were professional reasons behind too. I don't like the business model of Shopify at all, to be honest, but I would like to test why it's so great and recommend it later ...

Ok...

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